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Scheduling Policy

Rising Roots & Reading Roots Small Groups:

The schedule for each small group is stated on the service and booking pages. All small groups meet 2x/week for each semester. The first semester (fall 2023) begins the week of September 18th and ends the week of December 18th. Holidays (no scheduled classes) are stated on the service and booking pages (i.e., Halloween, Thanksgiving Week). Classes will not be held on these holidays, and clients are not charged for these days. Each group meets for 25 sessions in total. Clients accept this schedule upon booking the service. Roots will send communication to clients with reminders about 1st class, last class, and holidays (no scheduled classes) when applicable.

1:1 Tutoring Sessions:

Clients who purchase 1:1 tutoring sessions commit to a semester length of sessions. A semester schedule for 1:1 tutoring sessions will be offered and accepted before the client purchases the semester long tutoring service. Roots typically recommends 1:1 sessions to be held a minimum of 2x/week. 

Payment & Cancellation Policy

Rising Roots & Reading Roots Small Groups:

Clients are able to book a small group through our website and pay in full upon booking, or commit to a bi-semester payment plan. The bi-semester payment plan (50% due upon booking, and 50% due halfway through the semester) is offered to clients who book a group before September 19th.

 

Clients are able to cancel their small group purchase within 24 hours of purchasing, and will receive a full refund. This is to accommodate any accidental purchasing (e.g., if a client books a small group without speaking to Megan to determine the appropriate group for the child).

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Given the nature of our private small groups, we cannot issue refunds for cancellations of this semester long service for any reason except the following: 

  • After attending 2 consecutive small group sessions, if a client would like to cancel their small group service going forward, they will be issued a prorated refund.

1:1 Tutoring Sessions:

Clients are able to book 1:1 tutoring sessions using a specific link sent after the inquiry phone call. Payments for the semester can be made monthly and are due by the 1st of each month.

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Refunds will not be issued for cancelled sessions. Instead, if a client needs to cancel a session, they will be offered a makeup session time when:

  • client cancels at least 24 hours prior to the session

  • this is a client's first or second cancellation

Social Media Policy

Roots uses the following social media platforms: instagram, facebook, and tiktok, to advertise and inform viewers of our services. We will never post your child's personal information, or show their face on our platforms. Our posts are informational, and at most, would show a child's hands as they are completing an educational activity where the activity is highlighted in the post. If we ever decide to make changes to this plan, we will notify our clients and seek consent for the changes made.

Privacy Policy

Use of Personal Information:

Roots is committed to protecting your privacy, and your child's privacy. Roots will not collect any personal information unless you voluntarily provide it by completing an online booking form for an inquiry phone call, small group class, or 1:1 tutoring. Personal information submitted will not be transferred to any non-affiliated third-parties unless otherwise stated at the time of collection. When a user submits personally-identifiable information, it is used only for the purpose stated at the time of collection.

Consent:

Where consent for the use and disclosure of personal information is required, Roots will seek consent from the appropriate person. In the case of a student's personal information, Roots will seek the consent from the parent(s)/guardian(s) depending on the circumstances of the proposed use and disclosure.

Cookies:

Roots' website, similar to other standard websites, tracks Web browsing patterns to understand how the website is being used. This "generic" information is collected through the use of "cookies", which are text files placed on your computer to "remember" your preferences such as calendar settings,and site bookmarks on the website from visit to visit, or to maintain your "logging in" status when visiting password-protected areas. Usage of cookies is in no way linked to any persoanlly-identifiable information while on our site. Web browsers have setting allowing you to reject cookies, selectively accept cookies, or delete cookies previously accepted. Please be aware that rejecting or deleting cookies from our website may make certain functions unavailable to you.

Google Analytics:

Roots' website uses Google Analytics to help understand how visitors engage with our site. Your Web browser automatically sends certain information to Google. This includes, for example, the Web address of the page that you're visiting and your IP address. Google may also set cookies on your browser, or read cookies that are already there. If you would like further information on how Google uses data when you use our website you may visit: www.google.com/policies/privacy/partners/.

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81 Woodvale Avenue

Staten Island, NY

10309

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